Frequently Asked Questions
How can I schedule an appointment?
If you are a New Client, you can book an appointment via email or phone after completing the New Client Questionnaire.
Existing clients can book online using this link.
Where is the clinic located?
In Ensemble Psychology is located at Level 1, Victoria Street, Fitzroy, VIC 3065 (working from the WellSpace Psychology consulting rooms).
I hope you love this space as much as I do! The rooms are purposefully designed with inclusivity and your sensory experience in mind. They feel warm and calm, and aim to provide a sense of safety, which is incredibly important for a meaningful therapeutic experience.
The rooms are on the first floor, with one flight of stairs required to access. Unfortunately the building does not have lift access. Telehealth and in-person therapy are available. Please feel free to ask any questions relating to accessibility needs via email or phone.
We are accessible via local Bus and Tram routes, and nearby parking options include:
- Victoria St: 1P – Free (7am – 6pm)
- Napier St: 2P – Free (7am – 7pm)
- Argyle St: 2P – Free (7am-7pm)
- The Bullring / Coles Car Park: 0-1.5 hours = $2.00
Do you offer online / telehealth services?
Yes, appointments can take place via online video consultation. Medicare and private health funds provide the same financial support as they do for in person appointments. Appointments comply with privacy laws and will not be recorded. To get the most out of our session, please consider the environment you are calling in from – access to a secure internet connection and a confidential space to talk are helpful.
What can I expect in my first session?
In our first appointment together I will:
- Talk you through the boring admin parts that come with seeing a psychologist. These include but are not limited to: explaining confidentiality, session durations, cancellation policy, booking future appointments.
- Ask questions about what brings you to therapy.
- Ask questions about who you are outside of the challenging parts of life right now. I want to get to know you, so I also care about your hobbies, favourite music, and the name of your pet!
- Give you an opportunity to ask me questions about who I am and how I work.
The therapeutic process is different for everyone, so the number of sessions you may need and the interventions you may find helpful will depend on your individual circumstances and goals for treatment. We will collaboratively review your progress during treatment to make sure we’re working towards your goals.
What will I get back from the medicare rebate?
Please refer to this link to learn more about our fees and rebates.
Can I use Private health insurance?
Please refer to this link to learn more about our fees and rebates.
What is your cancellation policy?
Please refer to this link to view our Cancellation Policy.
